DEPARTMENT OF LABOUR, EMPLOYMENT & TRAINING

ANDAMAN & NICOBAR ADMINISTRATION

CITIZEN CHARTER

MISSION             VALUES           COMMITMENT             SERVICES

OUR MISSION

We dedicate ourselves in achieving harmonious Industrial   relation, Formulation and implementation of Labour policy, proper enforcement of labour laws aimed at providing prompt, efficient services to the workers for their betterment and also the socio-economic development of the society at large and in contributing for the attainment of optimum productivity on all fronts in A&N Islands.

OUR VALUES

We are committed to integrity and judiciousness, objectivity, transparency, courtesy and  understanding of the problems involving the employees and their employers.

OUR COMMITMENT

We  will be polite and courteous; will respect your rights and on our initiative we will explain the legal provisions to you.

We pledge to uphold the confidentiality of your personal information disclosed to us.

We will strive to simplify the Rules and dispose of your complaints  and grievances within a reasonable time.

We will improve efficiency of officers and staff through training, seminars, workshop. Periodically we will be assessing your suggestion for improvement of working condition of labourers especially for the children and women workers.

SERVICES

INDUSTRIAL DISPUTE - STANDARD OF PERFORMANCE

        Individual cases of dispute relating to termination, retrenchment can be raised by individual workman in the format before the respective conciliation Officer of their zone. The format will be available  with the public Reception Counter headed by the Head Clerk, LC’s Office.

      Collective dispute over the subject matter relating to non-employment employment, terms and conditions of employment, hours of works etc., can be raised through registered Unions, group of workmen to which he/she/ they represent.

     The respective Conciliation Officer will, after the receipt of dispute, investigate and inquire the facts and will also obtain reply on statement of your claim/dispute within a period of 10 days.

    The Conciliation Officer will scrupulously follow the principle of Natural justice, give you and your employer adequate opportunity to represent in the proceedings and finally will persuade to bring a settlement or otherwise submit a report on  its failure to the A&N Administration for adjudication or otherwise within two or three sittings from initiating conciliation. In exceptional case on request of any of the parties on genuine ground, the conciliation may take more than two or three sittings. Thus the entire process may take a minimum of about two weeks time and a maximum of about two months.

CLAIM OF COMPENSATION UNDER WORKMEN'S COMPENSATION ACT

At first send your claim to the employer.

Workmen or dependents of deceased may file a claim before the Commissioner in person or through post.

We aim to attend to your genuine claim of compensation within 3 days of its receipt. If we can’t we will explain the reason personally.

We aim to complete examination of your case within 60 working days normally and after taking consideration of all records your employer will be asked to deposit the compensation, it will be distributed and deposited  to the dependents accounts duly pledged in favour of Commissioner for specific  period. The monthly or quarterly installment will be released to the dependents of deceased as would be essential for their livelihood.

We aim to settle and pass an order on any disputed matter of claim of compensation within 60 days from receipt of application.

 REGISTRATION AND LICENCES

The Occupier of a factory can apply and obtain registration of the factory within 30 days from receipt of application of the factory within 30 days from receipt of application subject to fulfilling condition and remitting fee of rupees through challan in favour of Chief Inspector of Factories. Forms are available in the PG Counter of this office.

The Principal employer of an Industrial Establishment employing more than 20 contract workers may apply to the Registering Officer and obtain registration by remitting prescribed fees through challan. Forms are available in the P.G. Counter of this office. The entire process  will involve 2 or 3 weeks time.

Any seven or more than seven persons can form an union and may apply for registration to the Registrar of Trade Union through an application available with the PGO of OG Counter of this office. The entire process beginning from rectification of by-laws to remitting fees through challan involve minimum period of 1 month.

The employer engaging more than 5 workers in any transport undertaking public and private may obtain registration by remitting fees through challan duly complied with all requirement. The forms are available with P.G.O of P.G Counter of this office.

LICENCES

Licences are issued to the contractors, under Contract Labour(R&A) Act and Interstate Migrant Workmen Act for period of one year and requires renewed every year. We aim to issue licences within a 30 days time subject to fulfilling then conditions and requirement as envisaged under the Act and Rules after being remitted prescribed fees. Application forms are available within the PG Counter of this office. Detailed information may also be obtained form then PG Counter.

The occupier of a factory registered under the Factories Act has to obtain /renew licence under the Act for each calendar year. The application form together with original licence (in the case of renewals) and challan receipts should be submitted before the expiry of the licence period (in the case of renewals). The entire process may take one to two weeks time.

NON PAYMENT OF WAGES AND LESS PAYMENT

We aim to settle your genuine complaint on unpaid wages and less payment through informal discussion with in 15 days of it s receipt. Failing which a claim application will be filed before the authority by an  Inspector of this Directorate. You may also prefer an alternative forum envisaged under the Payment of Wages Act and Minimum Wages Act directly by filing claim application collectively or through representative Union and get the order passed. Form for releasing the dues wages are available within the public grievance counter of this office.